Terms & Conditions

Copyright

The contents of this site, containing all information, pictures, graphics, sounds, texts and any combination thereof and the programming are protected by copyrights. These rights belong to Dijkmans Music. Without written permission from Dijkmans Muziek it is prohibited to copy content of this site.

Disclaimer

Despite our continuous care for the construction of this site and the containing information, Dijkmans Muziek cannot guarantee the accuracy and timeliness thereof. Dijkmans Muziek will not accept liability for any direct or indirect damage of any kind, flowing out of or in any way connected to the use of this site. All pictures on our website are of the actual product, with some exceptions of products under €1500. If you would like some pictures of a specific guitar please feel free to contact us.

Taxes

The prices quoted on dijkmansmuziek.nl are in EURO. The VAT will automatically be calculated based on the region you're based. Dijkmans Music reserves the right to adjust prices without prior warning.

Anyone in the Netherlands : you always pay 21% VAT (VAT) If you have a business and/or valid VAT / VAT number you can reclaim this 21% yourself.

Private persons who live in the European community : You'll pay your local VAT rate.(and you do not have to pay any extra costs or taxes at import)

European community based business owners outside the Netherlands that can identify themselves with a traceable VAT / MWST / VAT number will NOT be charged with the VAT. Shipping address has to be the actual and traceable VAT registered address.

Anybody living outside the European community will NOT be charged with the 21% VAT (divide price by 1.21). However you will have to pay a (usually much lower) percentage of import duties when the guitar is brought into your country. USA made products are also free of duty/import taxes when returned to the USA. When clearing returning US goods through Customs and Border Protection (CBP), the importer should file a CBP Form 3311 Declaration for Free Entry of Returned American Products

Shipping information

Orders placed on items in stock are usually shipped within 1-2 working days if no custom additions are made. We ship our guitars with PostNL (incl. insurance) within the Netherlands. For other countries we ship with either UPS, Fedex or DHL (through a third party parcel company).

We always ship our orders fully insured, with signature required upon reception. If for some reason the package is reported missing, A refund will be arranged after the insurance funds are reimbursed to Dijkmans Muziek.

Right to withdraw

If for any reason you are not happy with the product you ordered in our webshop, you have 14 days to return the product to us. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

A prerequisite for any potential withdrawal is that the merchandise has not been used (or damaged in any way) upon return to us, and also that you contact us at info@dijkmansmuziek.nl for instructions on how to proceed with the return. Dijkmans Muziek will not pay COD fees (Cash On Delivery), nor shipping invoices. Nor will Dijkmans Music pay for the return shipping of your purchase.

This does not apply to wrongfully expedited goods. In which case you will naturally pay the return shipping cost. You are still responsible to keep the merchandise in the same condition as when received. If the product is in any way damaged, or is misplaced due to negligence on your part, you lose any withdrawal right.

If you wish to use your right to withdraw while using one of the payment methods stated below, we will deduct the transaction cost of 3%:

  • Credit Card
  • Paypal

This does not comply for purchases made in our store. You'll have the right to swap the instrument within 8 days of purchase for a different product.

Complaints
If you wish to file a complaint of a product, we ask you to contact us asap through info@dijkmansmuziek.nl to get information concerning the return of your purchase.
A full review and investigation of said product is performed by Dijkmans Muziek upon products return, before any refund is issued. You will normally receive eventual refund within two weeks. In exceptional cases this might take up to 30 days.

Payment options

At Dijkmans Music we offer you a variety of ways to pay. We offer the following options:

On our website:

  • iDeal(Netherlands)
  • Bancontact(Belgium)
  • Credit card (Maestro, Mastercard, Visa, American Express)
  • Paypal ( Your PayPal account must be verified. We will only ship to a confirmed PayPal address. It is your responsibility to make sure your PayPal account is accurate, verified and confirmed. If your information is incomplete, we will not ship the item and we will not refund your PayPal payment until alternate payment is sent.)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Union Pay
  • Immediately
  • SEPA Bank Transfer
  • EPS
  • Belfius
  • Klarna Slice it
  • Klarna Pay Now
  • Klarna Pay Later

In our store:

  • Cash
  • Card
  • Maestro
  • Credit card (Visa and Mastercard)
  • Dijkmans Music Gift Card

Privacy
All personal information are only registered for internal use at Dijkmans Muziek, and never given to any third parties. The only other companies privy to this information are our payment partners Mollie and PayPal. You can ask to have your records deleted.